Young Chang response- or rather lack of

[Piannaman@aol.com]

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In a message dated 1/20/05 4:28:15 AM Pacific Standard Time,  
tompiano@bellsouth.net writes:

I have  contacted Young Chang technical department, or rather left 4 messages 
over  the course of a month with no response. Customer with expanding 
brackets  issue.
Anyone have a fast-track phone number or email address to help move  this 
request faster to the right people. In the past it hasn't this  difficult to 
get through.
Tom Servinsky 


Tom,
 
I did the same job for Weber.  It took me awhile to get the initial  
response.  I suspect that they have a backlog of people to  contact....:-)  The Weber 
warrantys will now all go through Young  Chang, and I don't have a fast-track 
for you.
 
I did the job in mid-November, and the check just arrived.
 
Good luck, and keep us posted if you DO get a good number.
 
Dave Stahl

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