Hi Terry, It is always wonderful that when you have decided to do the right thing that automatically things blossom forth in your favour. A good lesson for those who struggle with doing the RIGHT THING. James James Grebe Piano-Forte Tuning & Repair Creator of Handsome Hardwood Caster Cups, piano benches, writing instruments (314) 845-8282 1526 Raspberry Lane Arnold, MO 63010 BECOME WHAT YOU BELIEVE! pianoman@accessus.net ----- Original Message ----- From: "pianolover 88" <pianolover88@hotmail.com> To: <pianotech@ptg.org> Sent: Friday, December 16, 2005 3:30 PM Subject: Daughter NOT housekeeper! (was who's responsible) > All's well that ends well! Went to customer's home this morning to survey > damage; very slight nicks on fallboard and music desk, no biggie. The > customer confessed it was her daughter, not the maid who put the desk back > in wrong and left it "teetering" just waiting to fall. Even before seeing > the damage I told the client that I would pay for the repair, but when I > arrived, and after telling me it was her daughter who tried to put it > back, she said," I know it's not really your fault, and I would be willing > to split the cost of repairs with you". I immediately told her that I > appreciated the thoughtful (and fair) gesture, but that I still wanted to > take care of it. > > She then asked if she could still order the casters and dampp-chaser that > I had recommended during the initial visit! So in addition to the string > cover, cleaning, pitch raise and tuning, that was the icing on the cake! > Not to mention that she asked for several cards to give to her friends who > also own pianos. Could not have been a better outcome!!! > > Terry Peterson > > > > ----Original Message Follows---- > From: Susan Kline <skline@peak.org> > Reply-To: Pianotech <pianotech@ptg.org> > To: Pianotech <pianotech@ptg.org> > Subject: RE: who's responsible? > Date: Fri, 16 Dec 2005 07:32:38 -0800 > > Jason, that is a very good suggestion. Thinking yesterday about what I'd > do to defuse the bad feelings in this situation, I pictured myself > coming to see the chips in the finish, arranging for a touch-up guy to > come > and fix them, and while I was there, giving the owner and the > housekeeper a short lesson in how to put the music desk in. > > Susan Kline > > At 07:56 PM 12/15/2005 -0800, you wrote: >>I agree with Susan: blame is not the issue; forgive her, forgive yourself, >>fix it and forget it. In fact, if you have the opportunity, thank the maid >>for putting it back and apologize to her for not doing it yourself as you >>should have. Wipe fingerprints off the piano. Teach the maid something >>about >>cleaning the keys or whatever. Leave everything better than it was. >>|| ||| || ||| || ||| || ||| || ||| || ||| || >>Jason Kanter . jkanter@rollingball.com >>Piano tuning, regulation, repair >>Serving Seattle and the San Juans >>425 830 1561 >> >> >> >> >>-----Original Message----- >>From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On >>Behalf >>Of pianolover 88 >>Sent: Wednesday, December 14, 2005 9:25 PM >>To: pianotech@ptg.org >>Subject: who's responsible? >> >>Inadvertantly forgot to replace customer's music desk in her Weber grand. >>I'd been there for about 3 1/2 hours doing a major "technical" cleaning, >>big >>pitch raise, tuning, and finally made a pattern for a custom string cover, >>which I sold during the visit. The customer had to leave just after I got >>started, but her housekeeper was there for the duration of my visit. Upon >>completion, I closed the lid and flyleaf and played a couple pieces on the >>piano, enjoying what I felt was job well done. At just about this time I >>received a call on my cell. I told the caller that I would call her back >>in >>a few moments, then proceeded to pack my tools and move on to the next >>job. >> >>As stated in the outset, I forgot to replace the music desk, (a first for >>me, but hardly the end of the world, right?) which I had placed out of >>eyeshot, under the tail section of the piano. While speaking on the phone >>several hours later to the customer from my home, informing her when her >>new >>string cover would be ready, I heard a loud crashing sound, which she told >>me, to her shock, was the music desk falling OUT OF THE PIANO, resulting >>in >>some case damage to the piano! She told me that the music desk appeared to >>have been "sitting just inside the piano under the top lid but apparently >>NOT installed properly". She said that when she tried to lifit the music >>desk UP it crashed to the ground, hitting the piano in a couple areas >>causing the damage. >> >>Here is what MUST have happened: After I left, the housekeeper noticed the >>music desk was still on the floor, and attempted to put it inside the >>piano, >>but did not slide it onto the tracks! When the customer returned home that >>evening, she lifted the flyleaf back, then lifted the desk upward, and >>that's when the accident occured. >> >>Yes, I left the desk out in my haste, But am I responsible for the >>Houskeeper's actions? My feeling is that if they would have called me >>FIRST, >>I would have made the short trip(less than 10 minutes) back to reinstall >>it---no harm done, case closed. >> >>Any thought? Thanks all! >> >>Terry Peterson >> >> >>_______________________________________________ >>pianotech list info: https://www.moypiano.com/resources/#archives >> >> >>_______________________________________________ >>pianotech list info: https://www.moypiano.com/resources/#archives > > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives > > > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives >
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