rebuilding deadlines

[Stephen Grattan]

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Hi,  I always invite all my customers to come to the store and get a firsthand education as to what is going to happen to their piano.  They get their eyes opened and a better knowlege of how a piano works and what they need. Many customers follow their pianos through the process.  If a customer is more interested in a deadline than the project being done correctly - I would refuse the job - my reputation is worth more than that. But it has never happened.  Once the realization sets is as to what needs to be done and the scope of the job - people are very understanding. For the record - I have pianos/reed organs/ players/ reproducers and nickelodeons I have restored in 21 states and three countries.
   
  Steve Grattan
  Lost Chord Clinic

William Benjamin <pianoboutique@comcast.net> wrote:
        v\:* {behavior:url(#default#VML);}  o\:* {behavior:url(#default#VML);}  w\:* {behavior:url(#default#VML);}  .shape {behavior:url(#default#VML);}                What about the customer who highers you and exclaims how the last person whom called them selves a professional, didn’t meet a time schedule that they freely gave.   
  We expect others to meet there deadline.   
   
  I might not be perfect and I never will be, but it is something to put in our professional think cap.
   
  William
   
   
   
   
    PIANO BOUTIQUE
  William Benjamin
  Piano Tuner Extraordinaire
  www.pianoboutique.biz
  The tuner alone,
  preserves the tone.
   

      
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  From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Stephen Grattan
Sent: Tuesday, December 13, 2005 9:37 PM
To: Pianotech
Subject: Re: rebuilding deadlines

   
    Hi Rick,

     

    I will NEVER give a deadline as I believe that every customer deserves to have the job done correctly and if it takes longer than it should - then so be it.  I have had that philosophy the past 33 years I have been rebuilding pianos and it has always met with understanding - although sometimes a little disappointment.

     

    Steve Grattan

    Lost Chord Clinic

richard.ucci@att.net wrote:

      So, 

    What if any assurances, do the rebuilders on this list give to a client about when they will be getting their piano back? (I'm about to miss a deadline by about two weeks)

     

    Thanks,

    Rick Ucci/Ucci Piano 

     


  


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