rebuilding deadlines

[William Benjamin]

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What about the customer who highers you and exclaims how the last person
whom called them selves a professional, didn't meet a time schedule that
they freely gave.   

We expect others to meet there deadline.   

 

I might not be perfect and I never will be, but it is something to put in
our professional think cap.

 

William

 

 

 

 

PIANO BOUTIQUE

William Benjamin

Piano Tuner Extraordinaire

 <http://www.pianoboutique.biz> www.pianoboutique.biz

The tuner alone,

preserves the tone.

 

  _____  

From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf
Of Stephen Grattan
Sent: Tuesday, December 13, 2005 9:37 PM
To: Pianotech
Subject: Re: rebuilding deadlines

 

Hi Rick,

 

I will NEVER give a deadline as I believe that every customer deserves to
have the job done correctly and if it takes longer than it should - then so
be it.  I have had that philosophy the past 33 years I have been rebuilding
pianos and it has always met with understanding - although sometimes a
little disappointment.

 

Steve Grattan

Lost Chord Clinic

richard.ucci@att.net wrote:

So, 

What if any assurances, do the rebuilders on this list give to a client
about when they will be getting their piano back? (I'm about to miss a
deadline by about two weeks)

 

Thanks,

Rick Ucci/Ucci Piano 

 


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