Inadvertantly forgot to replace customer's music desk in her Weber grand. I'd been there for about 3 1/2 hours doing a major "technical" cleaning, big pitch raise, tuning, and finally made a pattern for a custom string cover, which I sold during the visit. The customer had to leave just after I got started, but her housekeeper was there for the duration of my visit. Upon completion, I closed the lid and flyleaf and played a couple pieces on the piano, enjoying what I felt was job well done. At just about this time I received a call on my cell. I told the caller that I would call her back in a few moments, then proceeded to pack my tools and move on to the next job. As stated in the outset, I forgot to replace the music desk, (a first for me, but hardly the end of the world, right?) which I had placed out of eyeshot, under the tail section of the piano. While speaking on the phone several hours later to the customer from my home, informing her when her new string cover would be ready, I heard a loud crashing sound, which she told me, to her shock, was the music desk falling OUT OF THE PIANO, resulting in some case damage to the piano! She told me that the music desk appeared to have been "sitting just inside the piano under the top lid but apparently NOT installed properly". She said that when she tried to lifit the music desk UP it crashed to the ground, hitting the piano in a couple areas causing the damage. Here is what MUST have happened: After I left, the housekeeper noticed the music desk was still on the floor, and attempted to put it inside the piano, but did not slide it onto the tracks! When the customer returned home that evening, she lifted the flyleaf back, then lifted the desk upward, and that's when the accident occured. Yes, I left the desk out in my haste, But am I responsible for the Houskeeper's actions? My feeling is that if they would have called me FIRST, I would have made the short trip(less than 10 minutes) back to reinstall it---no harm done, case closed. Any thought? Thanks all! Terry Peterson
This PTG archive page provided courtesy of Moy Piano Service, LLC