free tunings

[Matthew Todd]

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Does it happen often that the client forgets about the appointment, and you go to the home only to find them gone, and your out the money?
 
Matthew

Piannaman@aol.com wrote:
In a message dated 9/21/04 5:19:37 PM Pacific Daylight Time, piano57@flash.net writes: 



My experience  (especially when I was working for a dealer) was that I kept almost all the dealer tunings/referrals because I booked the next appointment right then and there (just like the dentist).   The method works remarkably well.    

Barbara Richmond 

----- Original Message ----- 
From: Piannaman@aol.com 
To: pianotech@ptg.org 
Sent: Tuesday, September 21, 2004 3:45 PM 
Subject: Re: free tunings 


Carol, 

You are correct in the fantastic business opportunity suggestion.  Having been in sales for sometime, I consider customer relations my strong suit.  That's why it's extremely frustrating when I go out of my way to do the job as well as possible AND to be very professional about it, I get irked when it doesn't pay off.  But that's often the nature of dealer work.    

The hard part is finding a that customer that you thought you'd bonded with has looked elsewhere.  Learning to not take that sort of thing personally is the lesson here. 

Thanks for your valuable insights, 


Carol, 

I do try to book 6 months in advance as much as possible.  Some people just claim that life in Silicon Valley is too durned hectic, and could I remind them in 6 months.  I think I'll be a bit more aggressive about it.  Having a steady income booked half a year in advance would be nice. 

Thanks again, 

Dave S. 
		
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