STIFFER ACTION

[Farrell]

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I would first check to see is anything is "out of whack". Like perhaps =
someone filed half the hammer felt off. Or maybe all the pinning and =
keys have zero friction. See if there is something to fix first, then =
after that, look to modifying key leading, hammer weight, action =
geometry, etc.

Bill Spurlock has an instructional pamphlet: Grand Action Touchweight. =
Wally Brooks has also published a number of articles in the PTG Journal =
regarding action touchweight. Do you have the PTG Journals on CD? That's =
where I would start.

Terry Farrell

----- Original Message -----=20
From: "Brian Doepke" <doepkeb@comcast.net>
To: "'Pianotech'" <pianotech@ptg.org>
Sent: Tuesday, September 21, 2004 8:41 AM
Subject: RE: STIFFER ACTION


> Hello,
>=20
> I have a customer who claims that her touchweight is too light and is
> asking if there is a way to change the feel of the piano so the keys
> "don't go down as easy".  ( she did not use the word "touchweight", =
she
> does not know what that is)
>=20
> I have read past articles in the Journal and all I have found is
> information regarding repining places in the whippen.
>=20
> Is that ALL I need to look at ...or are there other ways to change the
> feel?
>=20
> BD
>=20
> -----Original Message-----
> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On
> Behalf Of Clyde Allen
> Sent: Tuesday, September 21, 2004 1:04 AM
> To: Pianotech
> Subject: Re: free tunings
>=20
> Carol,
>=20
> Very good insight and advice!
>=20
> Best Regards,
> Clyde Allen
>=20
>=20
> --- Carol Beigel <crbrpt@bellatlantic.net> wrote:
>=20
> > To David especially, I have a few suggestions to
> > make
> > concerning getting customers to call YOU when the
> > free
> > tunings are completed from the dealer.
> >=20
> > First of all, that free in-home tuning after someone
> > has purchased a piano is not really just an
> > appointment
> > to tune a piano - it is a fantastic business
> > opportunity for you to get a client!  I doubt most
> > people will notice or appreciate your technical
> > skills,
> > but what they WILL remember is whether or not you
> > seemed interested in them and their piano.
> >=20
> > Did you dress nicely?  Did you smile and comment how
> > nice the piano looked in their home?  Did you ask
> > them
> > how they liked the piano or if there were any
> > problems?
> > Did you ask their kid to play a song for you after
> > you
> > were finished?  Did you leave any literature about
> > how
> > to take care of the piano?  And most important, did
> > you
> > not agree to send a post card reminding them when
> > their
> > next tuning should be done, say in 6 months!!!=20
> > Those
> > should have been your parting words.
> >=20
> > If you consider that being a successful business man
> > piano tuner is 90% customer care and 10% technical
> > stuff, then you might have better odds of keeping
> > the
> > customer.  I will say that the "show" is far more
> > important than any unseen work you might have done.=20
> > If
> > any extra work is needed, bring them into the room
> > and
> > SHOW them what you are doing!  It makes for great
> > entertainment as most people have never even seen
> > the
> > inside of a piano, and are totally fascinated the
> > thing
> > even comes apart in the first place!
> >=20
> > I think people are totally  wowed by electronic
> > tuning
> > devices. The combination of those little red lights,
> > or
> > rotating circles, combined with your wearing a tie,
> > watching a kid play a song, and driving a clean car
> > are
> > no match for an unknown tuner unless their prices so
> > undercut you, that they probably give poor service
> > and
> > will call you back anyway when they get disappointed
> > with the sound and playability of their piano.
> >=20
> > When I was a kid, I was the one who stayed home to
> > let
> > the piano tuner in the house.  If I didn't like the
> > guy, I would tell my Dad and he would find someone
> > else.  Our tuner never joined the guild, but he wore
> > a
> > beret and drove a red Porche!  He even let me rumage
> > through his tool bag and gladly answered any
> > question I
> > ever had.  Of course I was happy with his service!=20
> > My
> > Dad was happy because he thought the piano sounded
> > good
> > and played crisply.  The guy before him however,
> > came
> > out and said something I perceived as
> > uncomplementary
> > about the brand of our piano, so we never called him
> > back.
> >=20
> > Just remember, building your business is more "show"
> > than competence; keeping your busness is paying
> > attention to detail and being competent!
> >=20
> > Carol Beigel, RPT
> > 26 years in the business
> >=20
> >=20
> > _______________________________________________
> > pianotech list info:
> > https://www.moypiano.com/resources/#archives
> >=20
>=20
>=20
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>=20
>=20
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> 
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