STIFFER ACTION

[Brian Doepke]

Sorry, I did not mention that the piano is a Baldwin Baby Grand, Artist
series.

BD

-----Original Message-----
From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On
Behalf Of David Love
Sent: Tuesday, September 21, 2004 8:34 AM
To: 'Pianotech'
Subject: RE: STIFFER ACTION

It depends on the situation, but the easy way is either take some lead
out of the keys or add weight to the hammer.  Is it an upright or grand?


David Love
davidlovepianos@comcast.net 

-----Original Message-----
From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On
Behalf Of Brian Doepke
Sent: Tuesday, September 21, 2004 5:41 AM
To: 'Pianotech'
Subject: RE: STIFFER ACTION

Hello,

I have a customer who claims that her touchweight is too light and is
asking if there is a way to change the feel of the piano so the keys
"don't go down as easy".  ( she did not use the word "touchweight", she
does not know what that is)

I have read past articles in the Journal and all I have found is
information regarding repining places in the whippen.

Is that ALL I need to look at ...or are there other ways to change the
feel?

BD

-----Original Message-----
From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On
Behalf Of Clyde Allen
Sent: Tuesday, September 21, 2004 1:04 AM
To: Pianotech
Subject: Re: free tunings

Carol,

Very good insight and advice!

Best Regards,
Clyde Allen


--- Carol Beigel <crbrpt@bellatlantic.net> wrote:

> To David especially, I have a few suggestions to
> make
> concerning getting customers to call YOU when the
> free
> tunings are completed from the dealer.
> 
> First of all, that free in-home tuning after someone
> has purchased a piano is not really just an
> appointment
> to tune a piano - it is a fantastic business
> opportunity for you to get a client!  I doubt most
> people will notice or appreciate your technical
> skills,
> but what they WILL remember is whether or not you
> seemed interested in them and their piano.
> 
> Did you dress nicely?  Did you smile and comment how
> nice the piano looked in their home?  Did you ask
> them
> how they liked the piano or if there were any
> problems?
> Did you ask their kid to play a song for you after
> you
> were finished?  Did you leave any literature about
> how
> to take care of the piano?  And most important, did
> you
> not agree to send a post card reminding them when
> their
> next tuning should be done, say in 6 months!!! 
> Those
> should have been your parting words.
> 
> If you consider that being a successful business man
> piano tuner is 90% customer care and 10% technical
> stuff, then you might have better odds of keeping
> the
> customer.  I will say that the "show" is far more
> important than any unseen work you might have done. 
> If
> any extra work is needed, bring them into the room
> and
> SHOW them what you are doing!  It makes for great
> entertainment as most people have never even seen
> the
> inside of a piano, and are totally fascinated the
> thing
> even comes apart in the first place!
> 
> I think people are totally  wowed by electronic
> tuning
> devices. The combination of those little red lights,
> or
> rotating circles, combined with your wearing a tie,
> watching a kid play a song, and driving a clean car
> are
> no match for an unknown tuner unless their prices so
> undercut you, that they probably give poor service
> and
> will call you back anyway when they get disappointed
> with the sound and playability of their piano.
> 
> When I was a kid, I was the one who stayed home to
> let
> the piano tuner in the house.  If I didn't like the
> guy, I would tell my Dad and he would find someone
> else.  Our tuner never joined the guild, but he wore
> a
> beret and drove a red Porche!  He even let me rumage
> through his tool bag and gladly answered any
> question I
> ever had.  Of course I was happy with his service! 
> My
> Dad was happy because he thought the piano sounded
> good
> and played crisply.  The guy before him however,
> came
> out and said something I perceived as
> uncomplementary
> about the brand of our piano, so we never called him
> back.
> 
> Just remember, building your business is more "show"
> than competence; keeping your busness is paying
> attention to detail and being competent!
> 
> Carol Beigel, RPT
> 26 years in the business
> 
> 
> _______________________________________________
> pianotech list info:
> https://www.moypiano.com/resources/#archives
> 


__________________________________________________
Do You Yahoo!?
Tired of spam?  Yahoo! Mail has the best spam protection around 
http://mail.yahoo.com 
_______________________________________________
pianotech list info: https://www.moypiano.com/resources/#archives


_______________________________________________
pianotech list info: https://www.moypiano.com/resources/#archives


_______________________________________________
pianotech list info: https://www.moypiano.com/resources/#archives