free tunings

[Farrell]

So I guess your point is that the other fella's positive points, i.e.,
eccentricity, long hair, and musicianship, were not enough to offset his
habit of missing appointments?

Terry Farrell

----- Original Message ----- 
From: "Dean May" <deanmay@pianorebuilders.com>
To: "Pianotech" <pianotech@ptg.org>
Sent: Tuesday, September 21, 2004 9:07 AM
Subject: RE: free tunings


> Well said, Carol. I am amazed how quickly in the early years of my
business
> that my database grew to over a thousand clients. I wasn't that good a
tuner
> and there were three other guys in the area much better than me and much
> longer in the business. The big dealer had an excellent tech, but the tech
> was, shall we say, an eccentric long haired musician who frequently didn't
> show up for appointments and had an attitude towards the customers. The
> dealer started giving the first time free tunings to me whenever he got a
> complaint about the other guy not showing up. It wasn't too long before
the
> dealer didn't even bother calling the other guy and I got them all.
>
> I'm always more interested in the people and their families than I am the
> piano. That is what I love about this job.
>
> Dean
> Dean May             cell 812.239.3359
> PianoRebuilders.com   812.235.5272
> Terre Haute IN  47802
>
> -----Original Message-----
> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]On
Behalf
> Of Carol Beigel
> Sent: Monday, September 20, 2004 11:13 PM
> To: pianotech@ptg.org
> Subject: free tunings
>
> To David especially, I have a few suggestions to make
> concerning getting customers to call YOU when the free
> tunings are completed from the dealer.
>
> <snip>
>
> Carol Beigel, RPT
> 26 years in the business
>
>
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>