Steinway factory whippens

[Chris Gregg]

I can verify that.  Just ordered a set of Steinway hammers and they arrived 
the following day to Canada.  Same old Steinway hammers though.

Chris


At 01:20 PM 10/9/2004, you wrote:
>Ron and others,
>According to Kent Webb, who was just here in Seattle this week, they still
>make them in the factory for the pianos in production as well as for the
>parts department.  However,, if they are doing inventory, as mentioned, that
>can slow things down. The factory  has doubled its production of parts in
>order to allow the parts department to keep an inventory on hand for the
>rest of us who want to buy them.  With the old system you placed an order
>and they then asked the parts department to make the parts for you.  And
>then maybe you got them a few later.  He said that most orders, for routine
>parts, go out within a few days.....sometimes even sooner.
>
>I'm sure Kent would very much want to know if the quality is suffering.
>Please do not hesitate to send him an email....things don't have a chance to
>change if they aren't even told about the problem.  One can be thought of as
>a fluke....if there is a trend...they would have to look at what is going
>on.
>
>jeannie
>
>Jeannie Grassi, RPT
>Associate Editor, Piano Technicians Journal
>mailto:jcgrassi@earthlink.net
>
>-----Original Message-----
>From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf
>Of Ron Nossaman
>Sent: Saturday, October 09, 2004 11:47 AM
>To: Pianotech
>Subject: Re: Steinway factory whippens
>
>
> >Oh, crud.  Monday when I ordered parts, Shannon said it would be a week,
> >maybe two, because there were no whippens on the shelf and they were
> >awaiting a new shipment.  So, I was really surprised when the UPS truck
> >pulled up on Friday with a package from S&S.  I'm not quite done with key
> >bushings--I would've been done if I had known the parts were going to be
> >here so soon.  :-)  Dang, did I get some of your rejects, Dale?   I guess
> >I'll find out this week.......
> >
> >Barbara Richmond
>
>
>Awaiting a new shipment??? Shipment from where? Didn't they spend a
>gazillion bucks a few years back to upgrade (or replace) their old in-house
>action parts fabrication equipment to eliminate just these kinds of
>problems? Have they now decided they can't make their own parts after all
>and are having someone else not make them instead? I'm apparently out of
>touch. What's the story here?
>
>Ron N
>
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