This is a multipart message in MIME format ---------------------- multipart/alternative attachment I'd call the teacher and tell him to quit recommending the new= tuner to your customers. Don't get steamed on the phone with= the teacher. What's wrong with that? He just may say OK= unless you've really ticked him off somehow...;-] On a related note...you will NEVER keep all your customers. The= best you can do is do top notch work and be as friendly and= interested in their piano/them as you can. I keep names of= children, pets etc. in my database to refer to when calling. = Most importantly keep the regular contact for service and that's= all you can do. Creating some sort of personal bond with the= customers does beget loyalty. That being said, I've lost oodles= of customers over the years...usually from my neglect of= contact, they moved, quit playing the piano and yes, sometimes= another tuner is referred... David I. ----- Original message ----------------------------------------> From: <richard.ucci@att.net> To: <pianotech@ptg.org> Received: Mon, 04 Oct 2004 19:32:08 +0000 Subject: ethics question OK guys , here's the deal. A piano teacher I tuned for years ago, stopped using me for= reasons unknown, and started using a competitor. He then= started telling clients who were mine originally and referred to= him for teaching, to use the other tuner. Last night I lost another one. The woman said," Oh we just had it= tuned.Our teacher suggested someone else. But if it doesn't= sound good later we'll call you". I replied ,"Thank you for your loyalty". "I'll certainly be= waiting by the phone for your call"." I am deleting you from my= files, Good Bye". Has this ever happened to you guys and what if anything can I do= about it and still be ethical. I deal with about fifteen or more= teachers now but I'm really starting to get steamed. Thanks, Rick Ucci/Ucci Piano ---------------------- multipart/alternative attachment ---------------------- multipart/alternative attachment--
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