>My question is this: since it is a warranty tuning paid for by the store, >should I bill the store as though I performed the service, thus voiding >her free tuning, or should I send her the bill for the no-show fee(roughly >the same price)? In my experience, no-shows are far more likely with dealer tunings then with retail. Folks just tend to be least considerate when they have a freebie coming. They act like it doesn't count, and no one is out anything until the tuning is actually done - if you can catch them. This isn't the dealer's fault, and he shouldn't be responsible for the bill, unless he's willing (as a good will gesture) to pick up the service call charge that otherwise rightly goes to the perpetrator of the offense. The customer really needs to be told at the time the appointment is made that the technician isn't on salary, that his income depends on work being done, and that a no-show costs him income, and will be charged accordingly. Now if anyone has an idea how that can be done inoffensively and gracefully in twenty five words or less over the phone, I'd love to hear it. Ron N
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