Ron, I have just the opposite experience here. I think folks bend over backwards to get that free tuning. It's getting them to be flexible and part with money, that's the trick. Mike Bratcher ----- Original Message ----- From: "Ron Nossaman" <RNossaman@cox.net> To: "Pianotech" <pianotech@ptg.org> Sent: Thursday, May 29, 2003 2:41 PM Subject: Re: No-show fees? > > >My question is this: since it is a warranty tuning paid for by the store, > >should I bill the store as though I performed the service, thus voiding > >her free tuning, or should I send her the bill for the no-show fee(roughly > >the same price)? > > In my experience, no-shows are far more likely with dealer tunings then > with retail. Folks just tend to be least considerate when they have a > freebie coming. They act like it doesn't count, and no one is out anything > until the tuning is actually done - if you can catch them. This isn't the > dealer's fault, and he shouldn't be responsible for the bill, unless he's > willing (as a good will gesture) to pick up the service call charge that > otherwise rightly goes to the perpetrator of the offense. The customer > really needs to be told at the time the appointment is made that the > technician isn't on salary, that his income depends on work being done, and > that a no-show costs him income, and will be charged accordingly. Now if > anyone has an idea how that can be done inoffensively and gracefully in > twenty five words or less over the phone, I'd love to hear it. > > > Ron N > > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives
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