At 09:47 5/29/2003 -0400, you wrote: >Listers and Listees, > >This is a business question rather than a technical question, but I'm sure >we've all dealt with this issue in one form or another. > >I got a phone call from a woman who'd bought a piano from a store for whom >I do warranty/1st tunings. She needed her freebie, so we scheduled a time >and day. The morning of the anointed day, she called to say she couldn't >make it, so we re-scheduled. No problem. > >The date and time we were supposed to meet was monday(Memorial Day) at >4:00 PM. I was there, she wasn't. I got mildly aggravated, waited for 20 >minutes or so, slipped a card in the door and left. I expected at least >an apologetic phone call from her, but two days went by and I heard >nothing. I called her and left a message that I would like to >re-schedule, but another two days went by and again, I've heard nothing. > >My question is this: since it is a warranty tuning paid for by the store, >should I bill the store as though I performed the service, thus voiding >her free tuning, or should I send her the bill for the no-show fee(roughly >the same price)? > >IMO, somebody who's a no-show wouldn't be inclined to reimburse me, so I'm >leaning towards billing the store for this. Any opinions or shared >experiences are most welcome. > >Thanks, > >Dave Stahl I am admittedly in a bad mood today, so you might take that into account. You have already lost earnings equivalent to two tunings due to same day cancel and the no-show. Bill the dealer for a tuning and have the dealer send someone else. You don't need a new customer with that kind of track record to start. For all it's worth - ~ 1.4¢ Conrad Hoffsommer Decorah, IA So many chocolates; so little time.
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