Creative Truth-telling

[Farrell]

See, that's where creative truth-telling comes in. You could have said: "I see you have a very desirable piano ma'am!"

I often try to at least give one compliment during a service call. You can usually find something good about the piano - even if its the nicely faded off-white keytops. Lacking anything at all good to say about their piano (not all that uncommon) you can point out what a nice back porch they have, or lovely pictures of the family, or maybe that really "unusual" purple shag rug in their living room......

Terry Farrell
  
----- Original Message ----- 
From: "James Grebe" <pianoman@accessus.net>
To: "Pianotech" <pianotech@ptg.org>
Sent: Wednesday, July 16, 2003 8:54 AM
Subject: Re: Creative Truth-telling


> I once informed a well to do lady that her piano had evidence of mice in it
> at one time or another, (poop) and she told me to leave summarily before I
> was able to begin tuning.  She said her home would never have had mice.
> Lose 1
> James Grebe
> Piano Tuner-Technician
> Wood Artisan
> Established 1962
> Creator  of Wooden Artifacts such as:
> Handsome Hardwood Caster Cups
> Handsome Hardwood Piano  Benches
> 314 845-8282
> 1526 Raspberry Lane
> Arnold, MO 63010
> 
> ----- Original Message -----
> From: "Harry Pickett" <hjpickett@cablenet-va.com>
> To: "'Pianotech'" <pianotech@ptg.org>
> Sent: Wednesday, July 16, 2003 7:21 AM
> Subject: RE: Creative Truth-telling
> 
> 
> > I really don't know about this. I would be inclined to tell the customer
> > (victim) it's not so bad for a Chinese "instrument". For future
> > reference call a registered technician before laying down your hard
> > earned cash. Dealers are in the business of selling instruments so it's
> > always wise to get another objective opinion before purchase.
> >
> > Call a spade a spade, people respect you for your honesty and candor.
> >  Cheers
> > Harry
> >
> > -----Original Message-----
> > From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On
> > Behalf Of Clyde Hollinger
> > Sent: Wednesday, July 16, 2003 6:55 AM
> > To: Pianotech
> > Subject: Re: Creative Truth-telling
> >
> > Alan,
> > Good joke! :-) But you know that the customer will mangle the comment
> > and tell all their friends, "My tuner said this piano is just like a
> > Steinway!"
> > Alan wrote:
> > Well you never want to put people down or trash talk the things they are
> > proud of . but you don't want to speak outright falsehoods either. The
> > answer is Creative Truth-telling.
> > An example: I was having a tough time tuning a recently imported
> > Chinese-made grand piano. You know the trouble . you pull it up to pitch
> > . you're almost there . one more tweak . and bwooop it jumps up 15 cents
> > . grrr . so you put a little back pressure on it and pound it down . it
> > almost gets there . a little more pressure and ... beeooop it drops 15
> > cents.
> > Anyhow, it was reminding me of tuning a certain classic line of
> > American-made pianos. Just as I formed that thought, the proud owner
> > walks in and asks "So, how do you like my piano? I got a terrific deal
> > on it."
> > "Well," says I, "It tunes just like a Steinway!"
> > Alan R. Barnard
> > Salem, MO
> > ---
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> >
> > _______________________________________________
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