OPINION: Deb takes list down treacherous path!!

[Ned Swift]

David

I think that you are right in your concerns regarding this matter.  I have 
always avoided commenting on other technicians work in front of a customer 
even thought I may have a strong opinion about it.  Since I don't' know the 
circumstances associated with the work, any views that I have about the work 
are suppositions at best and not facts.  More to the point, if you bad mouth 
technicians or dealers or even manufacturers without having substantial 
facts, you leave your self open to liable.  Even if you do have substantial 
facts to back up your claim, you can still be sued for liable.  A friend of 
mind is a corrosion consultant.  He is regularly sued, unsuccessfully, 
several times a year.  Proctor and Gambles have sued many people over rumors 
regarding their corporate logo.  We all need to be careful about what we 
say.

Ned Swift
Lowell, MI.






>From: David Skolnik <davidskolnik@optonline.net>
>Reply-To: Pianotech <pianotech@ptg.org>
>To: pianotech <pianotech@ptg.org>
>Subject: OPINION: Deb takes list down treacherous path!!
>Date: Mon, 10 Feb 2003 11:47:41 -0500
>
>Dear List-
>
>Is it appropriate for this list to be addressing this sort of customer 
>issue?  I guess I think not.  We have certainly discussed aspects of the 
>problem in the past...soundboard cracks, humidity control, warranties, 
>rebuilding definitions...even $ (on rare occasions!).  Attempting to 
>respond to a specific customer complaint, however well meaning and 
>articulate the response, seems to be territory we should be wary of.   This 
>is, after all, a free discussion forum.  It does not express the official 
>position of any organization or group, though its participants are, for the 
>most part, members or affiliates of the Piano Technicians Guild.  It is 
>reasonable for someone, approaching the list with a question like this, to 
>expect a fairly consistent response.  As much as Ms. Rogers says that "Any 
>advice would be appreciated...", the truth is, too much advice can be as 
>unhelpful as too little especially if the information is conflicting or, 
>possibly, inaccurate.  A customer submitting a question is not the same 
>thing as "The Daily Puzzler", and should not be approached as one, to be 
>figured out.
>
>Though I disagreed with one or two of the things David Love said, I agree 
>with his basic response to Ms. Rogers:
>
>>I would try to find a reputable technician in the area to advise 
>>you--someone not
>>affiliated with that dealer who can give you an unbiased report and 
>>address
>>the problems and concerns you have.  It may be something as simple as
>>voicing.    Dealers do not always use the best technicians.  They are
>>sometimes motivated by the best price.  See if you can get a reference 
>>from
>>the local chapter of the Piano Technicians Guild in your area ( see
>>www.ptg.org for a list).  Or contact some of the better known teachers in
>>your area and ask for a referral.   Without a thorough first hand
>>inspection of the piano, you are not going to be able to get enough
>>information to address whatever problems may exist.
>
>as well as Terry Farrell's succinct reply:
>
>>This piano was bought from Steinway in 1927. I suspect that original 
>>warranty is expired. I don't see where this issue has anything to do with 
>>Steinway now.
>>
>>And the lady stated that the board was replaced for the additional cost 
>>that would have been incurred at the time of original rebuilding - not as 
>>a stand-alone job. $3,000 is within a reasonable cost range.
>>
>>Terry Farrell
>
>Of course, I think we all hope that Miss Rogers is able to resolve her 
>problem successfully.  I think some of the issues raised are worth 
>discussing among ourselves without being of immediate assistance to Ms. 
>Rogers.
>
>David Skolnik
>
>
>
>
>
>
>_______________________________________________
>pianotech list info: https://www.moypiano.com/resources/#archives


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