Hello all: I got a call today from a customer whose Knabe console I serviced at the end of July. She complained that something I did has made the piano have a very heavy touch, not only to her but to her husband, and she wants it put back to its former condition. I looked up my record on the piano and saw that aside from tuning it I adjusted the lost motion. I have never had anyone complain about the piano having a heavy touch after having the lost motion adjusted. My experience has been that the piano plays better, and previous tuners may have been ignoring the need for the lost motion to be taken up. She says that she has had it maintained by well respected technicians where ever she has lived, the last one being the technician for a Steinway dealer. She has moved out of his service area, which is why she called me. I am at loss to figure out how taking up the lost motion could make a piano have an uncomfortable heavy touch. My guess is that she had grown accustomed to playing an out of adjustment action, and that a properly adjusted action with a firm touch feels "heavy" to her. I have an appointment tomorrow morning to check the piano over and do what is appropriate to satisfy her, but I'm scratching my head as to how to put the piano back out of adjustment in order to satisfy her. Has anyone run into a similiar situation? My notes do not mention any sluggishness or tightness in the flanges, and she says she noticed this change in the touch immediately. Thanks, Patrick Poulson, RPT
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