scheduling new customers

Ron Nossaman RNossaman@cox.net
Wed, 20 Nov 2002 11:50:49 -0600


>I always leave gaps in the schedule to accommodate rush jobs shop work.  The
>time is never lost.
>
>David Love


Me too. Here's how it works. I just got an(other) emergency call from a 
dealer wanting me to drive (an hour) out tomorrow and tune 6-8 pianos for 
them. Seems the tuner they scheduled showed up today instead of tomorrow 
and found no work waiting for him. From the conversation they had about it, 
she has a hunch he won't be showing up tomorrow. I have Friday open for 
those emergencies and shop work, but Thursday is booked. Not packed, but 
still booked. And no, I can't call and impose on those four people to move 
for someone else's planning and scheduling glitch. Odds are, I can't even 
REACH those four people sooner than ten minutes before their appointment 
time tomorrow. So here I am with 6-8 pianos that would fit into that saved 
and hoarded day - if it had just been the right day.

Maybe I'll call her back and offer to tune as many as I'm able tomorrow 
evening at double retail rates.

Some days, you lose. Some days, you don't even get to play.

Ron N


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