Thoughts on Warranties (was Re: Steinway defect)

[Louis Verkoelen]

Thanks to all those who responded to my post on the steinway defect. It has
given me good direction on how to proceed. The owner will be getting in
touch with the dealer and then contacting me. I have given them Pauls name
and number in the San Diego area although they would somewhat like to deal
with one tech so I may be traveling. (If they agree to my price.)

The pianos are 5 years old but I am not exactly sure when they were bought.
They are anniversary edition "L"s personally signed by Heinrich Steinway.
Unfortunately, the pianos are played about as often as they are tuned. Seems
a shame.

As far as the warranty issue; if I had dropped a quarter mil on pianos and
the dealer failed to fix a defect, I'd have more than a few words with the
dealer and Steinway.

I'll let everyone know the outcome as it unfolds.