This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Yep -- been there done that here in Detroit. ----- Original Message -----=20 From: PNHISTIC1@AOL.COM=20 To: pianotech@ptg.org=20 Sent: Sunday, May 26, 2002 9:33 AM Subject: Dealer Prep/Lack Thereof List,=20 I've been doing a fair amount of work for dealers lately, and I've = been very frustrated by the lack of prep done on new pianos in the = stores. =20 >>snip<< I'm sure many of you have faced or still contend with this issue. How = do we, as techs, tell the customer that the piano needs more frequent = and more thorough service without heaping the blame on dealers?=20 + Look at the piano as a cross between a pet and a car. Like the pet, = it is a member of the family. Like any newcomer, it needs a lot of = personal attention to help it acclimate to the family. Like a car, it = requires periodic maintenance. Like any new car, the maintenace = required is frequent so the parts settle properly and serious problems = later on are less likely to develop. + When it comes to matters of regulation, explain to the customer that = there are ways the action can be customized to their liking, and the = best way to determine what will work best is for the customer to really = get acquainted with the piano over a period of a few weeks, something = that really can't be done very well while the piano is still in the = store. (This assumes that the piano was in working order upon = delivery.) Yes I admit, this may sound like some B$, but it does get = the customer thinking about what they personally want from the piano. = The more personal it is, the more willing they are to pay for the job. Looking forward to a time I'm too busy with private tunings to work = for stores....:)=20 Dave Stahl=20 + Or how about getting the stores to pay your private rates for = first-rate work? It can happen ...! Z! Reinhardt RPT Ann Arbor MI diskladame@provide.net ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/ca/e8/31/ee/attachment.htm ---------------------- multipart/alternative attachment--
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