This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment A client has a 5 year old Hamilton, Queen Anne, Cherry wood, that the = key upstop rail decided to take a 1/4 inch dive over the space of about = 3 keys starting at A#4 then slowly rising up to the right key block. She = was so relieved to know it wasn't the onset of crippling arthritis that = was making it difficult to play. Must have warped slowly not to have = noticed it was the piano. Still, the key lifting with her thumb after I = set the center adjust high enough,irritated her.( the 1/4" gap above the = keys on one side didn't look so hot either). So I found the Baldwin web = site and typed in my complaint in the feedback/contact section......and = immediately I was contacted by Thomas Malone, Supervisor, Baldwin = finishing shop. He gave me the phone # to his desk and when I contacted = him with the warranty info he took all the info himself and it arrived ~ = 3 weeks later! Perfect match to the existing finish. The client = couldn't believe it and I almost couldn't either. Fine way to do = business. Thank you Thomas/Baldwin/Gibson Keith R ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/ca/5d/fe/0f/attachment.htm ---------------------- multipart/alternative attachment--
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