new piano

[Eugenia Carter]

----- Original Message -----
From: "jolly roger" <baldyam@sk.sympatico.ca>
To: <pianotech@ptg.org>
Sent: Sunday, June 24, 2001 7:25 PM
Subject: Re: new piano


>
> Hi Gina,
>             This is common to just about all manufacturers, the customer
> rarely reads any thing in the owners pack.  <G>
> Roger.
>
Absolutely right Roger,

That's why my advice to Les was for him, as the technician, to give the
customer real information on what is good for the piano. We techs have to
educate the customers because so few others, especially so few dealers,
actually do.

Gina