Welcome to the real world Terry, I once asked a manufacturers technician if I could get a copy of their quality control standards. He laughed. Another rep told me recently that if a repair I was going to do would cost over $130 it would be cheeper to send the piano back. Rather than pay me. At another time I was mentioning this to two other technicians working for another manufacturer. If I remember correctly they stated the standards to me as: Does it have 88 keys? Are most of them white? Do they all make some sound? Does it fit into the crate? How many do we have to ship today? Enjoy your life. Larry Messerly, RPT Prescott/Phoenix On 28 Feb 2000 21:18:57 -0800 pianolover@worldspy.net writes: > Should a Floor tuner try to fix a host of "sticky", and I mean REALLY > BADLY STICKING keys.. at least 6-8, on a BRAND NEW piano, or should > the store owner return it as a defective piano? I would think that > when a brand new piano arrives to the showroom, the action should be > free from serious problems such as this. These keys were so > outragiously ILL-FITTED that after the key is depressed it must be > forcibly lifted back to its original position. The brand in question > is "Niemeyer", which I had never heard of until today. I am told > this (verticle) is a low priced piano, and i would not be surprised > if the manufacturer skimps on their "Quality Control". Anyway, I > have no problem regulating/ repairing used, or as we like to call > them "Pre-owned" Pianos, but I just think it's rediculous to have to > make repairs on a NEW, just arrived piano! I brought this defect to > the attention of the store manager, and he noted the model, and went > about his business; what action he'll take is not ! > yet known. I will inquire tomorrow as to what he wants me to do, if > anything. > > Terry > > > ______________________________________________________________ > Get free Internet service and email at http://www.worldspy.com Larry Messerly, RPT Phoenix/Prescott
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