Jon, This sort of predicament doesn't happen very often, but I have tried to ward off such things by making a disclaimer on the phone, "The return call won't cost you anything if I can trace the problem in any way to my work." The unspoken assumption is, "Otherwise, you pay." But sometimes I'll fix it anyway, free, if it's something easy and I'm in the area. Regards, Clyde Hollinger, RPT Lititz, PA, USA Jon Page wrote: > I received an irate call-back once. The owner claimed a key was sticking > after I tuned > the piano (my fault). I went there and found a piece of cat litter between > two keys. > Evidently that pillow behind the bass bridge was for the cat's repose. > > Did she ever become indignant when I charged for a service call. > Never heard from her again, never wanted to...
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