Lance wrote: << I had a no-show from a customer who scheduled with me, then got another tuner out quicker than I could and forgot to cancel me. She refuses to pay the $45.00 failed appointment charge because "I have nothing writing". What do you do with no-shows? Do we have a case? Lance, I have two way I handle these situations. 1) Never, ever service that piano again. Most of the time you will never collect a no-show charge, but asking for it might make the customer a little more aware of the value of your time. Probably not! 2) PIA (Pain in ass) surcharge on all future work. Andrew Remillard
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