Evenings and weekends back

[James Grebe]

Hi Clyde,
I charge an extra paltry $5. for Saturday morning tunings but only for Sat.
AM's no later no Sundays.

James Grebe
R.P.T. of the P.T.G
pianoman@inlink.com
Creator of Handsome Hardwood Caster Cups and Practical Piano Peripherals in
St. Louis, MO
-----Original Message-----
From: Clyde Hollinger <cedel@redrose.net>
To: pianotech@ptg.org <pianotech@ptg.org>
Date: Wednesday, November 04, 1998 6:30 AM
Subject: Evenings and weekends


>Friends:
>
>I assume you, like myself, receive requests for piano service during
>evenings and weekends.  There are people where no one is home during
>normal working hours, or the building is occupied, and there are weekend
>concerts.
>
>When I was building my clientele, I worked whenever and was glad for the
>work.  But now, with more work than I can handle, I find it a little
>hard not to resent being asked to do a tuning during "off" hours, but I
>also wouldn't like to say, "Sorry, I don't work (holidays, weekends,
>whatever)."
>
>Has anyone tried looking at these times as overtime and charging more?
>If so, how do clients or potential customers respond?  Are they grateful
>or resentful if they can find someone to accommodate them at an extra
>cost?  If this has worked for you, how much extra do you charge?  Your
>input will be helpful.
>
>Maybe I should add, in case you're wondering, that I do bend to favor my
>regular clients.  I am trying to build their loyalty to me, and I
>respond by being loyal, and available, to them.
>
>Thank you.
>Clyde Hollinger
>