>... but I could hear some buzzing. I ignored it durng >the tuning becuase most folks don't seem to notice it..it's very faint. ... > >Frank Cahill This was your first clue to investigate, Frank, either for what was causing the buzz, or at least, asking the customer if they noticed any problems with the piano that you might not have noticed. By ignoring what you heard, and by assuming most folks don't seem to notice things like that, you left the door wide open for what followed. A good lesson to be learned by those of us who might believe a customer doesn't know what's going on. Welcome to the 'been there, done that' club. Keith McGavern kam544@earthlink.net Registered Piano Technician Oklahoma Chapter 731 Piano Technicians Guild USA
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