DO IT RIGHT!: was: Re: World's Worst Tuner

[jptuner]

Warren Fisher wrote:
>
> jptuner wrote:
> > when you tune for dealers you have to draw a
> > line,you can not keep a dealer for to long for charging for pitch raises
> > they will soon find a  tuner cheaper and use them.
> > .
> Dear jptuner,
>
> When I first started tuning for dealers, I felt exactly the same as you
> do.  Six months or a year later, I had to explain why the piano was not
> tuned correctly originally.  That is an awkward situation to say the
> least!  The fact that the dealer wouldn't pay for pitch raises, didn't
> impress them overmuch!  You need to decide whether you are building a
> client list for when you will strike out on your own later, or you are
> just tuning the dealer's pianos.  If you choose the former, then donate
> the time to do it right the first time!  Make the customer happy and
> they are yours from then on!  NO ONE can steal them from you!  The more
> competant musician the customer is the more you do to make the piano
> right for them.  Sell the four tunings the first year that most
> manufacturers recommend and you'll put their piano in excellent tune and
> adjustment and make back your losses in six months!  When you are known
> to be the man does pianos "right" the world will beat a path to your
> door!  There are too many "halfway tooners" out there already!  I used
> this procedure to build a group of 750 customers in a little over three
> years working for two dealers. Half of that group were tuning every six
> months!
>
> As far as the customers who refuse to pay for the pitch raise, the
> problem is you haven't made them want the benefits of an "in tune"
> piano!  Fuller, clearer sound that feels correct to people who have a
> good pitch sense and just sounds nice to the others. And the most
> important thing, most people, if they are going to have it tuned at all,
> deep down want it tuned "RIGHT"!! Simply say, "Mrs. Jones, your piano is
> 40 cents flat! Do you want me to tune it flat or do you want me to TUNE
> IT CORRECTLY?  What we've done here is tell them they have a BIG
> PROBLEM, and that tuning it flat is NOT CORRECT!  You know what most
> red-blooded American piano owners are going to choose when you ask them
> that question?  They are going to want it done right!  And even if it's
> not in the budget, they will figure out some way to pay for it!  I get
> about one in 15-20 that give me the wrong answer to that question!  Try
> it----you'll like it!
>
> Warren
> --
> Warren D. Fisher
> fish@communique.net
> Registered Piano Technician
> Piano Technicians Guild
> New Orleans Chapter 701
thanks for the insight warren!
               jptuner
can you tell me how do i answer a letter from sentences rather then from
replying with the whole letter showing. thanks!