Zen, My minimum service covers the first half hour and a half hour travel time. There is always adjustments needed on any piano. Lost motion occurs monthly on some of mine. I work the half hour out and list what I have done on the invoice to document my efforts. Hope this helps, Warren Zen Reinhardt wrote: > > Dear List: > > Here's a question to think about. First, a scenerio. A customer calls you > to fish pencils out from behind the fallboard of a grand piano. You know > that the job will take less than 5 minutes to perform, but you are also > mindful of your own expenses associated with performing any service call so > you charge a Minimum Charge, based on, say, an hour of your time. Do you > .. > > a] Grab the money and run upon putting the case parts back together when > you've been in the house for all of 5 minutes? > > b] Do little things for the piano such as dusting the soundboard or > tweaking the action to fill up at least some of that hour? > > What I'm interested in knowing about is how people balance job "efficiency" > with the customer's sense of "getting their money's worth." -- Home of the Humor List Warren D. Fisher fish@communique.net Registered Piano Technician Piano Technicians Guild New Orleans Chapter 701
This PTG archive page provided courtesy of Moy Piano Service, LLC