Greg and List, Be very careful about quoting what someone says as you have in your message. This dealer has obviously gotten things turned around. The dealers statements about my words are not correct. Pianos sometimes leave the factory with flaws, and it is my aim to have the dealers evaluate and resolve any flaws that appear. It seems from your conversation that this dealer interpreted my suggestion that they check the string coils as an admission that our pianos are commonly flawed in this way. This is not the case. Kawai does respond to dealer and technician complaints, and although real problems are rare I have to take every complaint as valid until proven otherwise. This is the only way to ensure that our quality is at the highest level possible. Finally, it is not necessary for anyone to "pin" me down on anything, as those who correspond with me know. No piano maker is perfect, and I do not hesitate to see that flaws are repaired if they occur. I hope all the competing piano dealers have fun posting your message in their stores. Of course, they would never post the rebuttal. Everyone, please be careful what you put in writing, especially ascribing statements to someone which you have not personally verified. Don Mannino RPT, Manager Kawai Piano Technical Support (US and Canada)
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