Lo bass tuning

[Lance Lafargue]

> >----------
> >> From: Ted Simmons <ted@palmnet.net>
> >> To: pianotech@byu.edu
> >> Subject: Lo bass tuning
> >> Date: Wednesday, January 08, 1997 7:44 PM
> >>
> >> I need some help.  I tuned a Kimball laPetite a month ago using my SAT
> >and
> >> the customer called me back complaining about the low bass being out of
> >> tune.  .   Anyone have
> >> any ideas on what my next step should be?  I'd appreciate any helpful
> >> comments.
> >>
> >> Ted Simmons, Merritt Island, FL
> >>Ted:
If I were you, I would print "some" of these responses for your customer
to read.  Look at it from her point of view.  She just paid to have it
sound good, and it doesn't.  It's not your fault and (in my humble
opinion) the only way to stop the poor sounding low bass is to remove the
appropriate hammers!  If you just start explaining a bunch of tuning info
to this green customer, I think you risk sounding like you're giving her
a line to defend your inability to tune!!  Again, It's NOT YOUR FAULT.
Show her a few comments of other Techs and hope she sees the light.  Good
luck my friend, this is one of the harder things we have to deal with.
The sad part is that the customer (due to ignorance) looses. %-(>
Lance Lafargue, RPT
New Orleans Chapter