[CAUT] boston comments - something other than guilt

[David Skolnik]

Jeannie -
To quote the diva of the moment, "thanks, but no thanks".  which, in 
this case means, thanks for attributing the quality of timeliness to 
my tangent to the main thread, but your comments, while of genuine 
concern (unlike mine), seem to digress from both my thought and the 
original thread.  In fact, they seem more related to the recent Wim 
conflagration with regard to interfacing with dealers and 
manufacturers.   As such, I'd like to see further comment, but with 
an updated subject line.
regards -
David Skolnik RPT
Hastings on Hudson, NY


At 01:55 PM 11/17/2009, you wrote:
>David, and everyone else,
>I find this thread extremely timely since I just completed "full in-home
>concert prep to the customer's satisfaction" on a Boston 193. (The words in
>quotes were what was written on the sales agreement.)  The piano had just
>been uncrated with only a quick pitch put on it the day it arrived in the
>store.  It was sent to the client within a couple of days after that.  This
>was a discerning musician with specific tastes and requests and to make the
>sale, the dealer promised her the world.
>
>So I gave her all that she was promised, or at least what I understood she
>was promised. (Therein laid my mistake.) And my client was thrilled when I
>was done.  However, I found the action needed a great deal of work and spent
>an easy 12 hours on it, pitch correction and fine tuning included.  It is a
>nice piano, but not all of them come out of the box needing only a little
>tweaking.
>
>The unfortunate part is that the dealer only wants to pay me for 4 hours of
>labor justifying it by saying "most technicians don't need to spend more
>than that."  Interestingly, David Kirkland told me, depending on the
>variables, one might expect to anywhere from 6 to 18 hours.  This is way
>more in keeping with my past experiences.
>
>So, while I also could have spent a minimum amount of time there is the
>occasion when more is just enough.
>
>Jeannie Grassi, RPT
>Bainbridge Island, WA