[CAUT] loss of a day's work

[David Love]

Since she hired someone else to do the job already it sounds like he's
already lost the school.  What's to be gained from just sitting back and
doing nothing?  Hoping that they will see the error of their ways and call
you back?  I doubt it.   In this case, since they went out and hired someone
else after making the appointment with him I would be tempted to bill them
for the entire day.  If you don't act like your time is important people
won't treat you as if it is.  Let the school get the bill and make the phone
call to see what can be done about it.  Some people are oblivious to the
value of others' time.  We aren't servants.    

 

David Love

www.davidlovepianos.com

 

From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of
Michael Magness
Sent: Thursday, April 09, 2009 7:10 AM
To: David Ilvedson; caut at ptg.org
Subject: Re: [CAUT] loss of a day's work

 

 

On Thu, Apr 9, 2009 at 12:26 AM, David Ilvedson <ilvey at sbcglobal.net> wrote:

List,

 

Excuse my rant...I booked a full day at a music school in Mountain View,
California.   I've tuned for her several times...8 pianos.   We booked this
for last Tuesday, she said she was having a meeting with her teachers but
would meet in adjoining room so we could work.   I had 6 hours for do 8
pianos so I brought a fellow tuner that is working for me.   We arrived at 9
am and she said she was surprised to see me, since I hadn't confirmed the
appointment...it was a set appointment as far as I was concerned.   We
confirmed it a week before.   She said she had made other arrangements?   I
was flabbergasted that instead of calling me again if she had a question on
the appointment, she instead call another tuner...I sent her a bill for the
travel time and the wasted day.   If anyone on this list happens to be the
other tuner, I'd be interested in what she said to him/her.   No hard
feelings of course...it's her problem.   Does anyone else think it a little
strange to call and make an appointment and then make other arrangements
instead of checking with the original technician first?   I do not remember
a confirmation request...but I suppose it is possible...but still she was on
the phone...why call someone else instead of me?   

 

David Ilvedson, RPT
Pacifica, CA 94044



Hi David,

 

It happens to all of us, I don't chalk it up to anyone being "flaky". In my
case I've always said I'm a right brained person working in a left-brained
world. I don't have a music degree and I don't play piano, my understanding
of many of the musicians I've come into contact with is. When do want me
there, how do you want it tuned, how much time will I have.

The whys and the howcums I gave up trying to understand 25 years ago,
musicians like Kimball march to the beat of a different drummer.

 

I just keep a smile on my face when I show up on time and they are in the
middle of a rehearsal and can I just wait a few minutes which turns into a
1/2 hour.

 

I learned a long time ago that you NEVER win an argument with a customer
about money. You may get paid for your travel time and wasted day but is it
worth losing the music school, permanently, as a customer?

 

Which begs the question have you, in the long run, won?

 

Mike
-- 
I intend to live forever. So far, so good. 
Steven Wright 


Michael Magness
Magness Piano Service
608-786-4404
www.IFixPianos.com
email mike at ifixpianos.com

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