[CAUT] loss of a day's work

[reggaepass at aol.com]

Amen to that.



Alan Eder


-----Original Message-----
From: David Love <davidlovepianos at comcast.net>
To: caut at ptg.org
Sent: Thu, 9 Apr 2009 7:28 am
Subject: Re: [CAUT] loss of a day's work






















Since she hired someone else to do the job already it sounds
like he’s already lost the school.  What’s to be gained from
just sitting back and doing nothing?  Hoping that they will see the error
of their ways and call you back?  I doubt it.   In this case,
since they went out and hired someone else after making the appointment with
him I would be tempted to bill them for the entire day.  If you don’t
act like your time is important people won’t treat you as if it is. 
Let the school get the bill and make the phone call to see what can be done
about it.  Some people are oblivious to the value of others’
time.  We aren’t servants.    



 



David Love



www.davidlovepianos.com



 






From:
caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of Michael
Magness

Sent: Thursday, April 09, 2009 7:10 AM

To: David Ilvedson; caut at ptg.org

Subject: Re: [CAUT] loss of a day's work






 



 






On Thu, Apr 9, 2009 at 12:26 AM, David Ilvedson <ilvey at sbcglobal.net> wrote:









List,









 









Excuse my rant...I booked a full day at a music school in
Mountai
n View, California.   I've tuned for her several times...8
pianos.   We booked this for last Tuesday, she said she was having a
meeting with her teachers but would meet in adjoining room so we could
work.   I had 6 hours for do 8 pianos so I brought a fellow tuner
that is working for me.   We arrived at 9 am and she said she was
surprised to see me, since I hadn't confirmed the appointment...it was a set
appointment as far as I was concerned.   We confirmed it a week before.  
She said she had made other arrangements?   I was flabbergasted that
instead of calling me again if she had a question on the appointment, she
instead call another tuner...I sent her a bill for the travel time and the
wasted day.   If anyone on this list happens to be the other tuner,
I'd be interested in what she said to him/her.   No hard feelings of
course...it's her problem.   Does anyone else think it a little
strange to call and make an appointment and then make other arrangements
instead of checking with the original technician first?   I do not
remember a confirmation request...but I suppose it is possible...but still she
was on the phone...why call someone else instead of me?   









 









David Ilvedson, RPT

Pacifica, CA 94044



















Hi David,









 









It happens to all of us, I don't chalk it up to 
anyone being
"flaky". In my case I've always said I'm a right brained person
working in a left-brained world. I don't have a music degree and I don't play
piano, my understanding of many of the musicians I've come into contact with
is. When do want me there, how do you want it tuned, how much time will I have.









The whys and the howcums I gave up trying to understand 25
years ago, musicians like Kimball march to the beat of a different drummer.









 









I just keep a smile on my face when I show up on time and
they are in the middle of a rehearsal and can I just wait a few minutes which
turns into a 1/2 hour.









 









I learned a long time ago that you NEVER win an argument
with a customer about money. You may get paid for your travel time and wasted
day but is it worth losing the music school, permanently, as a customer?









 









Which begs the question have you, in the long run, won?









 









Mike

-- 

I intend to live forever. So far, so good. 

Steven Wright 





Michael Magness

Magness Piano Service

608-786-4404

www.IFixPianos.com

email mike at ifixpianos.com













 




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