On Thu, Apr 9, 2009 at 12:26 AM, David Ilvedson <ilvey at sbcglobal.net> wrote: > List, > > Excuse my rant...I booked a full day at a music school in Mountain View, > California. I've tuned for her several times...8 pianos. We booked this > for last Tuesday, she said she was having a meeting with her teachers but > would meet in adjoining room so we could work. I had 6 hours for do 8 > pianos so I brought a fellow tuner that is working for me. We arrived at 9 > am and she said she was surprised to see me, since I hadn't confirmed the > appointment...it was a set appointment as far as I was concerned. We > confirmed it a week before. She said she had made other arrangements? I > was flabbergasted that instead of calling me again if she had a question on > the appointment, she instead call another tuner...I sent her a bill for the > travel time and the wasted day. If anyone on this list happens to be the > other tuner, I'd be interested in what she said to him/her. No hard > feelings of course...it's her problem. Does anyone else think it a little > strange to call and make an appointment and then make other arrangements > instead of checking with the original technician first? I do not remember > a confirmation request...but I suppose it is possible...but still she was on > the phone...why call someone else instead of me? > > David Ilvedson, RPT > Pacifica, CA 94044 > Hi David, It happens to all of us, I don't chalk it up to anyone being "flaky". In my case I've always said I'm a right brained person working in a left-brained world. I don't have a music degree and I don't play piano, my understanding of many of the musicians I've come into contact with is. When do want me there, how do you want it tuned, how much time will I have. The whys and the howcums I gave up trying to understand 25 years ago, musicians like Kimball march to the beat of a different drummer. I just keep a smile on my face when I show up on time and they are in the middle of a rehearsal and can I just wait a few minutes which turns into a 1/2 hour. I learned a long time ago that you NEVER win an argument with a customer about money. You may get paid for your travel time and wasted day but is it worth losing the music school, permanently, as a customer? Which begs the question have you, in the long run, won? Mike -- I intend to live forever. So far, so good. Steven Wright Michael Magness Magness Piano Service 608-786-4404 www.IFixPianos.com email mike at ifixpianos.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/caut_ptg.org/attachments/20090409/69694dfd/attachment.html>
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