[CAUT] back duplex

[Don]

Hi Lance,

If it only happens when the humidity is too high why not install humidity
control? Clearly the company has stood behind the product so far by
replacing the piano once already. The lost sound from muting the rear
duplex is very minor imho, and a seven foot piano should still have *lots*
of sound to fill a room in a home.

At 07:58 AM 18/11/2004 -0600, you wrote:
>        I have not been back, I’m a problem, so don’t know the
>bearing, crown, sound, etc.  Just wanted to know what others thought of the
>solution.  Like, if your BMW’s headlights flicker, just unplug them. 
>Mary, I thought of your solution, but I go back to…. After $28,000,
>should the customer be expected to accept this and what will the piano
>“do” later? Also, the maker says it ain’t right, the
>dealer just doesn’t want to pay moving expenses, etc.  The dealer is
>several hours away, out of state.  Thanks to all.       Lance Lafargue, RPT
> LAFARGUE PIANOS  New Orleans Chapter, PTG  985.72P.IANO 
>llafargue@charter.net  www.lafarguepianos.com          -----Original
>Message-----
> From: caut-bounces@ptg.org [mailto:caut-bounces@ptg.org] On Behalf Of Ed
>Sutton
> Sent: Wednesday, November 17, 2004 9:43 AM
> To: College and University Technicians; caut@ptg.org
> Subject: RE: [CAUT] back duplex       Lance-      How does the piano sound
>now?      Ed S.                      ----- Original Message -----      
>From: llafargue       To: caut@ptg.org      Sent: 11/17/2004 9:28:39 AM    
>  Subject: [CAUT] back duplex           I was recently called out to a
>7’ grand with a buzz.  Names and brand will be withheld to reduce my
>stress level.  It turned out to be the back duplex.  There was so little
>bearing at the aliquot that the strings could be moved back and fourth with
>a finger nail.  After much searching, I finally found, (and a local tech
>who works on these a lot suggested/confirmed) that when the humidity went
>up, the strings touching the aliquot were raised enough to buzz (at center
>of piano, around F3).  I called the factory and the tech said, sounds like
>a bearing problem, plate position problem, etc.  Send it back! ,
>we’ll send another.  I did.  Then, when the 2nd piano came in, it had
>the same bearing problem, so I stopped, did not prep, just called the
>factory.  The dealer then called a second tech out who threaded a strip of
>felt through the back duplex to prevent any ringing at all.  What effect
>does this have on the sound, etc.  I figure, if it was designed to ring, it
>should.  Was this a good solution and an ethical handling of the customer,
>who paid around $28,000?  Thanks.       Lance Lafargue, RPT  LAFARGUE
>PIANOS  New Orleans Chapter, PTG  985.72P.IANO  llafargue@charter.net 
>www.lafarguepianos.com        
>       

Regards,
Don Rose, B.Mus., A.M.U.S., A.MUS., R.P.T.
Non calor sed umor est qui nobis incommodat

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