[pianotech] Good or bad, was Re: Credit Card Service providers - which one

[tnrwim at aol.com]

 The other was that accepting or not accepting CC's does not define a good/bad business (person).


WRM


To all.

Here is a question. I'm not taking exception with what William says, but in general, how do you feel about a business that does not accept credit cards? I'm talking about hardware store, restaurants, service stations, etc. Is there some sort of perception about the quality of product or service one can expect from an establishment that does not accept cc's.  I'm not talking whether or not the business is successful or not. Just the perception about the quality of work.

I had to get the wheels of my suitcase replaced, and the only place in Honolulu that was able to do it was a small shoe repair shop, run by a Korean man. His work was OK, but I had to go to him four times over a 2 year period, and every time I came in his shop he acted like he had never seen me before. His shop was not very clean, and he only accepted cash. So here is a dirty shop, run buy a somewhat surly guy, that only accepted cash. My impression was not very favorable. The problem is, I don't know if I would have felt any different about him if he accepted cards.  

Comments?

Wim 





-----Original Message-----
From: William Monroe <bill at a440piano.net>
To: pianotech <pianotech at ptg.org>
Sent: Fri, Jan 25, 2013 11:14 am
Subject: Re: [pianotech] Credit Card Service providers - which one


Exactly.  I fully agree with what you wrote this time, Wim.  I had two disagreements previously.  One was simply that there ARE trade-offs and for some of us, the trade-offs do not balance in our favor.  The other was that accepting or not accepting CC's does not define a good/bad business (person).


WRM







On Fri, Jan 25, 2013 at 2:07 AM,  <tnrwim at aol.com> wrote:



I won't say you can't generate extra business by offering the convenience of a cc - particularly if you do a lot of retail sales such as tools, or accessories - it can make it very easy to buy, and customers like convenience.

 
Boy is that ever true. When I had my store in St. Louis, selling used pianos and offering them for rent, the month we started accepting cc's for sales and rentals, my business doubled. 
 
Not to beat a dead horse, but I've been accepting cards for service for over 20 years. I want to offer them as a means of convenience  for my customers. My feeling is that the easier I can make it for my customers, the better it is for business. I'm not as busy as you, primarily because I am still relatively new to my area. So I still have to work hard for business. And making it as easy for my customers to give me money, the better it is for my bottom line.
 
Wim


 


 
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