[pianotech] OT: Venting.......however sad but true.............

[Jim Moy]

So take control.

Get an email service hosting account with your own domain. Only costs
$18/yr. at 1and1.com, and I'm sure there are others.

Forward as you please, configure IMAP/POP as you please. Take control of
domain DNS record.

Jim



On Thu, Jan 17, 2013 at 4:00 PM, Duaine Hechler <dahechler at att.net> wrote:

> I hate using "web" email - so - use Thunderbird........
>
> I forward a lot of mail (from Thunderbird) to my wife (who also uses
> Thunderbird)
>
> BUT her email address was sent as "lj........ at att.net" and was returned
> back to me as "mlj....... at att.net.
>
> AT&T email servers - somehow - changed the email address by adding an "m"
> in front.
>
> I have proof that it is NOT from my side because the email came back as
> "Failure Notice" and the following is quoted from my returned
> email..........
>
> mlj..... at att.net
> Remote host said: 551 not our customer [RCPT_TO]
>
> So your probably saying - so what...............
>
> So I called AT&T support and they told me - and I quote - "If you are not
> using our web mail system we can not help you and offer NO support.
> Furthermore, any of the email clients is NOT supported"
>
> And, they tried to push me to PC support called ConnectTech - which is a
> paid support.
>
> Even though I tried to keep reminding them that the message stated that
> the "Remote host said" so that means that it is coming from - your - email
> servers somehow.
>
> And again, they said we can't help you unless you are using our web mail
> system.
>
> Thank you for listening and/or ignoring,
> Duaine
>
> --
> Duaine Hechler
> Piano, Player Piano, Pump Organ - Tuning, Servicing & Rebuilding
> (314) 838-5587 / dahechler at att.net / www.hechlerpianoandorgan.com
> Home & Business user of Linux - 12 years
>
>
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