[pianotech] Thermoworks hygrometers, etc.

[Al Guecia/Allied PianoCraft]

I did.

Al -
High Point, NC






On Sep 8, 2012, at 9:18 AM, Encore Pianos wrote:

Let them know why your ordered it – it’s good for them to know that their good deeds are rewarded.
 
Will Truitt
 
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Al Guecia/Allied PianoCraft
Sent: Saturday, September 08, 2012 8:33 AM
To: pianotech at ptg.org
Subject: Re: [pianotech] Thermoworks hygrometers, etc.
 
Rob, thanks for the info. Just order their pocket unit. It's great to hear about companies that still believe in customer service.
 
Al -
High Point, NC
 
 
 


 
On Sep 8, 2012, at 4:22 AM, Rob McCall wrote:
 
I know there was a recent thread on data loggers of humidity, etc.

I have a Thermoworks pocket hygrometer which has worked beautifully for the last 2.5 years until this last week.  I wrote to them about no temp or humidity being displayed -- just dashes.  I changed batteries, reset the device, etc.  So I wrote the company to ask how much it would cost to fix it.  Their reply?

---
"The unit does have a standard one year warranty against factory defects, however the unit should not stop reading in this manner. I will go ahead and send you a replacement at no charge to the same address listed on the original order at your company location. You should receive the unit in a few days. There is no need to send back the other unit, you can dispose of it at your location as desired."
---

I received a shipping invoice moments later with a tracking number. The whole thing transpired over about 2 hours.

So, despite having great products, they also have great customer service and they stand behind their products... I didn't think there were any companies left that did this...  :-)

Here's the unit I have...  

http://www.thermoworks.com/products/humidity/rt819.html

I'm a bigger fan now...

Regards,

Rob McCall

McCall Piano Service, LLC
www.mccallpiano.com
Murrieta, CA
951-698-1875


 

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