[pianotech] Young Chang

[Dean May]

I have an observation: most car warranties require regular maintenance for
them to remain in effect. If this piano got so bad you had to break the
brackets, you can be pretty sure she has not had the piano serviced for
quite some time or used a substandard tuner when she did. These brackets
don't bloom overnight. If she has had it serviced she was apparently using a
"tech" who has been living in a cave or knows nothing about action
regulation to not have spotted this problem years ago. 

I dare say there aren't any more action bracket jobs left to do, save on
pianos that have been so poorly or infrequently maintained the problem was
left undetected for years. The onus for that goes directly on the owner for
poor maintenance, not on Young Chang. 

Dean
Dean W May                (812) 235-5272 voice and text 
PianoRebuilders.com    (888) DEAN-MAY        
Terre Haute IN 47802
-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Douglas Gregg
Sent: Tuesday, July 24, 2012 8:24 PM
To: pianotech at ptg.org
Subject: [pianotech] Young Chang

I did not want to start a rant about Young Chang but just wanted
everyone to BE AWARE that there was a max of $200 for that work coming
from Young Chang. In this particular case, the owner had not gotten
much use at all from the piano. She expected, as I did, that Young
Chang would cover this completely as a warranty item. It was a
dramatic case in which the action would not even come out of the case.

Again, I don't want to start a rant but I think we have gotten used to
piano manufacturers not making good on bad designs in the piano
business and think Young Chang is doing great by comparison.

 I do remember when the 1970's Chrysler K car like the Duster had
serious rust out problems on the top of the front fenders. Most were
completely rusted through in less than 10 year. Chrysler replaced and
repainted those fenders at no charge to the customer. There are many
more examples like that in the auto industry.

I had an igniter  for the spark in my second hand Toyota van fail on a
trip. It had 180K miles on it. There was no recall on it but there was
a service bulletin about the possibility. Toyota covered the towing,
the repair in a local garage (at a higher cost than a dealer would
have charged) and a cab fare. This was a Nippodenso part- not Toyota
part.

I think we have gotten used to low expectations, that's all.

Again, don't take this as a rant but an observation.

Message: 5
Date: Tue, 24 Jul 2012 12:25:53 -0400
From: Douglas Gregg <classicpianodoc at gmail.com>
To: pianotech at ptg.org
Subject: [pianotech]  Young Chang
Message-ID:
        <CALEdrHY2cxiXWHu1=f9_Bj5BXGJ1qtp5oAm_ty8a6t+0BoYvmg at mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1

Young Chang is still around. But be aware that they will pay a maximum
of $200 for the warranty job. I just had one that took two trips to
just get the action out. I had to go home to get some pry bars and
break the middle action brackets to get it out. It really needed some
serious regulation too. This piano was only played a few times and was
otherwise like new.
It should not have needed regulation due to wear and tear, but that is
their maximum payment.

Doug Gregg
Classic Piano Doc
Southold, NY


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