I did not want to start a rant about Young Chang but just wanted everyone to BE AWARE that there was a max of $200 for that work coming from Young Chang. In this particular case, the owner had not gotten much use at all from the piano. She expected, as I did, that Young Chang would cover this completely as a warranty item. It was a dramatic case in which the action would not even come out of the case. Again, I don't want to start a rant but I think we have gotten used to piano manufacturers not making good on bad designs in the piano business and think Young Chang is doing great by comparison. I do remember when the 1970's Chrysler K car like the Duster had serious rust out problems on the top of the front fenders. Most were completely rusted through in less than 10 year. Chrysler replaced and repainted those fenders at no charge to the customer. There are many more examples like that in the auto industry. I had an igniter for the spark in my second hand Toyota van fail on a trip. It had 180K miles on it. There was no recall on it but there was a service bulletin about the possibility. Toyota covered the towing, the repair in a local garage (at a higher cost than a dealer would have charged) and a cab fare. This was a Nippodenso part- not Toyota part. I think we have gotten used to low expectations, that's all. Again, don't take this as a rant but an observation. Message: 5 Date: Tue, 24 Jul 2012 12:25:53 -0400 From: Douglas Gregg <classicpianodoc at gmail.com> To: pianotech at ptg.org Subject: [pianotech] Young Chang Message-ID: <CALEdrHY2cxiXWHu1=f9_Bj5BXGJ1qtp5oAm_ty8a6t+0BoYvmg at mail.gmail.com> Content-Type: text/plain; charset=ISO-8859-1 Young Chang is still around. But be aware that they will pay a maximum of $200 for the warranty job. I just had one that took two trips to just get the action out. I had to go home to get some pry bars and break the middle action brackets to get it out. It really needed some serious regulation too. This piano was only played a few times and was otherwise like new. It should not have needed regulation due to wear and tear, but that is their maximum payment. Doug Gregg Classic Piano Doc Southold, NY
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