[pianotech] More Dues Paying Fiasco (Sigh.......)

[paul bruesch]

I'm wondering about what is gained by printing the delinquency letters in
advance.

What is lost is this:
(a) Paper
(b) Postage
(c) Staff time answering phone calls from ~80 members like Will who have
actually been renewed, yet have been told that they aren't
(d) Perceived integrity of HL (is this pre-printing a new procedure this
year?)
(e) ~80 members' time and emotion
(f) countless others' time reading this thread (yeah, I know about the
delete key)

Paul Bruesch
Stillwater, MN

On Tue, Feb 7, 2012 at 7:48 AM, Encore Pianos <encorepianos at metrocast.net>wrote:

> See, I’m not one of the really bad ones, like Chuck here  (Just kidding,
> Chuck.  And, yes, I am the pot calling the kettle black).  ****
>
> ** **
>
> Everyone seems to be missing my clearly stated point here.  At the outset,
> I stated that I was unconcerned that this would not be quickly resolved.  I
> am NOT worried.  I am 99.99988989999% confident that this will be resolved
> today when I call.  The issues are with the process and the software
> interface.****
>
> ** **
>
> I realize that you want to do better next time, Chuck.  But let’s not go
> hog wild and start doing crazy things like renewing a full day before the
> deadline.  You are clearly overreacting…..   J****
>
> ** **
>
> Will
>
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