[pianotech] Samick customer service

[tnrwim at aol.com]

Rob

About two months ago I wrote to Jane several times to do the same repairs you're doing, but never got a response. I did talk to the dealer who sold the piano, and he's having me do the work, paying out of pocket. He said he would try to get the money from Samick later. 

WIm


 



-----Original Message-----
From: Rob McCall <rob at mccallpiano.com>
To: pianotech <pianotech at ptg.org>
Sent: Wed, Dec 19, 2012 3:05 pm
Subject: [pianotech] Samick customer service


Greetings,


I've been trying to get hold of anyone at Samick for over 2 weeks now for a warranty repair approval.  I've sent emails and left phone messages for Jane Jones and others.


Not a single message or call has been returned.


Anyone else having any problems with Samick?  Has anyone talked with them recently and know if they're still open this week?


It's getting very frustrating...  :-/


I'm supposed to remove a back action for a repair on Friday (repinning binding flanges), but I don't really want to do it if no one is going to pay for it.




Regards,


Rob McCall


McCall Piano Service, LLC
www.mccallpiano.com
Murrieta, CA
951-698-1875





 
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