Jerry Groot RPT www.grootpiano.com -----Original Message----- From: tunerboy3 To: Marshall Sent: 2012-12-19 18:54:12 +0000 Subject: Re: [pianotech] groupon Yes he did, at first. But, because almost none of them were calling him back for more work, (what they were doing, was looking for the competitor's Groupon coupon and going there instead) he finally sent out another Groupon letting anyone use them because he needed the work. He would get upwards of 350 calls and then be swamped! But, think about it.... How many more massages (or tunings) will a person have to do to break even? A lot. And, what are we teaching our customers? Wait for the sale.... Now, he's stuck in the Groupon mode.... I'm just telling you what he told me his experience has been with Groupon... Over all, he regrets starting it because as I said, he says, now he's stuck in the Groupon mode... I've been in business full time since I was 18. I'm 56 now. I am still booked solid through January but for 2 or 3 openings that I will fill with regular's as soon as I'm back to work again. I too, am behind on my customer calling but, this week, I'm also in Florida on vacation for a week supposedly... :) My wife's getting pissed at me for being on my iPad.... :))) When I get back to work again on January 2nd, I'll start calling my regular's again, they are the mainstay of your business and should be put first on your list. Within a week of starting my calling, I'll be booked through February. Once your clients get used to you pre-scheduling as Wim does or like I do, by calling them, they will accept it with open arms. But it must be kept up in order for you, to keep up... Jerry Groot RPT www.grootpiano.com -----Original Message----- From: Marshall Gisondi To: tunerboy3 Sent: 2012-12-19 18:34:49 +0000 Subject: RE: [pianotech] groupon Hi Jer does he put on his groupon first timme customers only Sent with Verizon Mobile Email ---Original Message--- From: tunerboy3 at comcast.net Sent: 12/19/2012 1:08 pm To: pianotech at ptg.org Subject: Re: [pianotech] groupon Groupon is Groupon... The control is the same as is the customer feed back. Yes, of course he keeps a log of customer and contact information. If he calls them the first thing they're asking him is if he is doing another promotion. When he answers no, they mostly say, okay, we'll wait for your next promo then thank you, good bye. Jerry Groot RPT www.grootpiano.com -----Original Message----- From: Marshall Gisondi To: pianotech Sent: 2012-12-19 16:02:24 +0000 Subject: [pianotech] groupon HI William & Jer, I am scheduling some of my regulars, but I'm having trouble getting them all called. So I think that's a good option, to schedule a groupon or two and then a regular if I can. I have also moved people closer too if a customer flakes. I'll call and say , "Do you want me to come out today or tomorrow instad of Thursday etc. I don't t hink groupon would allow me to charge full rate if they purchase dit and they wanted it done right away. then I might aget acused of bait and switch. Jer, I think the massage therapy guy and I are different in that I have more control over the customer. When I complete a tuning, I still have their contact info and can call them to schedule. Doe your friend keep a log of customers. Also I make sure I do professional work and it's shows in the comments I received thus far. Well have a good one Marshall 215-510-9400 http://www.phillytuner.com
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