[pianotech] Gen-u-whine Steinway parts

[Dale Erwin]

  But Paul
   Steinway disrespects rebuilders (us) all the time with the disingenuous, pedantic and illogical marketing  statements.
Dale




My point is this: (no disrespect to Steinway, or any other piano maker for that matter):  How do you document everything one uses in a total rebuild??  It's pret-near impossible!  What lubricants did you use for whatever, what cleaners did you use, what polishes did you use for such, where did the wood for whatever part come from, the glue, the vacuum cleaner to clean up the dust, and so on… even the tools??. Where does one draw the line?  I suppose all this customer really wants to know is if the actual parts are "authentic" Steinway…Who knows where that customer draws the line??? 


I say if one gets to this point:  Just go buy a new one then! :>) They'd be happy to oblige! 


Paul




From: Paul Williams <pwilliams4 at unl.edu>
Reply-To: <pianotech at ptg.org>
Date: Mon, 30 Apr 2012 20:51:27 +0000
To: "pianotech at ptg.org" <pianotech at ptg.org>
Subject: Re: [pianotech] Gen-u-whine Steinway parts




I guess you might suggest that the parts are either geniune Steinway, or Steinway "approved" parts!  Could that have made a difference? ….or do these people need to see the parts boxes "sanitized for your protection" lables saying "genuine Steinway parts"???


Paul




From: Ed Foote <a440a at aol.com>
Reply-To: <pianotech at ptg.org>
Date: Mon, 30 Apr 2012 16:38:40 -0400
To: <pianotech at ptg.org>
Subject: Re: [pianotech] Gen-u-whine Steinway parts



 


 Dale Erwin
Sent: Monday, April 30, 2012 11:25 AM
To: pianotech at ptg.org
Subject: [pianotech] Gen-u-whine Steinway parts
 

Hi Guys
   Well it finally happened, a prospective client who was scheduled to see a very nice Steinway B we have for sale and declined  to even come see it because she spoke with the dealer and learned how non ge-u-whine parts degrades the piano. Its not s a Steinway anymore!  


Greetings, 
      I can only suggest speaking what is inarguably  true, ie, that in your opinion,  the customer has been led astray by a marketing ploy that doesn't have much basis in reality.  If that message were delivered in the proper spirit, then the customer will either reconsider or not, but whatever happens, it will be the optimum result for you.  
      Perhaps it is better, Dale, that you didn't sell your piano to a stupid customer.  The universe rewards us with good luck wrapped in a lesson, and sometimes all it takes is a little time to open it up.  


Regards, 
Ed Foote RPT




 
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