[pianotech] transferring clients

[Tony Caught]

Hi Ed, Same age, similar reason. What I am doing is ringing customer, make
an appointment and tell them that I am sending my "apprentice". A bit of
trepidation on the customers part. Then the piano has been tuned the new
tuner, has had a cuppa and a chat with the customer and all is well. I
hope.  from feedback all seems OK but I am still getting calls to tune
pianos in the same area. Seems that when you are the guy, you are the guy.
Tony

On Mon, Apr 16, 2012 at 10:53 AM, Tom Gorley <tomgorley88 at sonic.net> wrote:

> We don't know anything about how the letter was worded.  Give us a clue.
>  Maybe there is another way to say it that might be more appropriate.
>
> * *
>
> ---Tom
>
> *  *Tom Gorley
> Registered Piano Technician
> *      *(650) 948-9522
>
>
>
>
> On Apr 15, 2012, at 2:13 PM, Ed Carwithen wrote:
>
>  I sent a letter to the clients involved, and told the new person to
> contact them directly.  Not one client transferred to the new tuner (an RPT
> yet).  A couple responded that they felt "abandoned."
>
>
>


-- 
Tony Caught
tonycaught at gmail.com
0427 850 737
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