[pianotech] priorities

[Michael Magness]

On Tue, Apr 10, 2012 at 10:55 AM, Dean May <deanmay at pianorebuilders.com>wrote:

> ****************
>
> LOVE IT!!****
>
> ** **
>
> I service a 60 mile radius mostly and have my favorite coffee
> shops/restaurants to hang out in. I used to work in an office environment
> with everyone looking over your shoulder and keeping track of how much time
> you put in (even though I was supposed to be salaried). I don’t need or
> want that anymore. A missed appointment is now just another opportunity to
> enjoy life!****
>
> ** **
>
> *Dean***
>
> Dean W May                        (812) 235-5272 voice and text****
>
> PianoRebuilders.com           (888) DEAN-MAY         ****
>
> ************Terre Haute******** ******IN****** ******47802**
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>   ------------------------------
>
> *From:* pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] *On
> Behalf Of *Joseph Giandalone
> *Sent:* Tuesday, April 10, 2012 9:39 AM
>
> *To:* **pianotech at ptg.org**
> *Subject:* Re: [pianotech] priorities
> ****
>
>  ** **
>
> ** **
>
> Geez, you guys, does being a "Professional" mean that you always have to
> measure time in terms of lost dollars and "productivity"??****
>
> ** **
>
> To me, there's always a plus side to a missed appointment. I get to read
> some more of a book I always have with me; get to take a long, leisurely
> lunch beak; get to take a pleasant walk with my dog, perhaps in a place I
> haven't explored before. There's always more pianos to stick your head
> inside of. Stop and smell that rose, dude.****
>
> ** **
>
> Joseph Giandalone, RPT****
>
> ****Conway**, **MA********
>
> ** **
>
> ** **
>
> On Apr 9, 2012, at 1:13 PM, Delwin D Fandrich wrote:****
>
>
>
> ****
>
> Yes, we do. My rule is 24 hours’ notice but I’ll (usually) accept the
> night before.********
>
> ** ******
>
> And your time was wasted unless you had planned on having a completely
> nonproductive day in your shop.********
>
> ** ******
>
> ddf********
>
> ** ******
>
> Delwin D Fandrich****
> ****
>
> Piano Design & Fabrication****
> ****
>
> ****6939 Foothill Court SW**, **Olympia**, **Washington** **98512** **USA*
> ***********
>
> Phone  360.515.0119 — Cell  360.388.6525****
> ****
>
> del at fandrichpiano.com  <del at fandrichpiano.com>— ddfandrich at gmail.com****
> ****
>
> ** ******
>
> *From:* pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] *On
> Behalf Of*tnrwim at aol.com
> *Sent:* Thursday, April 05, 2012 6:11 PM
> *To:* pianotech at ptg.org
> *Subject:* Re: [pianotech] priorities********
> **
>
>  ****
> **
>
> We have a different opinion and solution to this problem. Ok. But now the
> next question. Instead of being stood up at the door, what if she calls
> (pick one), an hour, two hours, the night before, a day before, any time,
> which doesn't allow you enough time to schedule someone else in that time
> slot, do you still charge her for lost income and a no show? I realize
> travel time is worth something, and since I was staying home to work in the
> shop anyway, the time was not wasted. But what if its the first
> appointment of the day, and you've got several others to do? Wasted time is
> wasted time.********
>
>  ********
>
> Wim  ********
>
>  ********
>
> ** **
>

I had one of those calls this morning, I was in the shop for the morning my
first tuning wasn't 'til noon established customer(2nd call)then another at
2 new customer in a small town about 15 miles from me. About 8:00 the phone
rang, it was the noon customer, he wasn't going to be home after all he had
to stay at work. I told him I understood & we could re-schedule soon.
Why? He's a fireman at the local military base, they work 24 on 24 off only
he was being held over for a 2nd 24.
You always have to cut the firemen some slack, right? Besides it's his
significant other's piano, an RX-2!

Mike


-- 

I think we are a product of all our experiences.
Sanford I. Weill<http://www.brainyquote.com/quotes/quotes/s/sanfordiw283095.html>


Michael Magness
Magness Piano Service
608-786-4404
www.IFixPianos.com <http://www.ifixpianos.com/>
email mike at ifixpianos.com
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