[pianotech] estimated fees

[Heritage Pianos]

David:

 

Thank you for your answer, appreciated.

Norbert

 

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of David Renaud
Sent: Saturday, March 31, 2012 1:40 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] estimated fees

 

Hello

 

   I'll attempt to answer this without crossing anti trust rules.

The "correct" answer does not breach any such rules.





    A first time appointment on a new piano is likely work for a dealer.

Dealers, as some other commercial clients are often extended a discount.

Sometime a dealer even expects the first time tuning and touch up regulation

For free in exchange for your keeping the client. Sometimes the dealer has 

A data base and some volume of service requests, and wants a discount from

It's technicians. Sometimes a dealer has little volume of service requests
and just 

Wants a good technician to service it's product, not wanting much of a cut.





      The long and short of the dealer end is; businesses have personalities
based 

On the personality and character of the owner(s), the size and vision of
their business, 

And the given market/area they exist in. Expectations vary greatly From
dealer to dealer, 

Region to region, market to market. 





       You need to set a price, not based simply on what others charge, but
based on a 

Complex set of variables. In a free market system, a given market gives
"permission" 

For a certain price range, and the competitors in that market negotiate
their price 

With the market, and their standing in that market, more then with each
other.





Here is a suggested process for negotiating your prices for any given
service in a given market.





1) Survey the prices of all your competitors. Have a friend do it, or pay
someone to do it 

If you are not comfortable calling around for prices. Be informed regarding
what's out there.





2) shop other trades on your area. What is the going rate range for skilled
labor. 

    I think a tuning call should cover 2 hours with travel of the going rate
for shilled trade labor, 

And additional repair time should make sense structurally with that rate.

 

3)  decide purely on an honest view of your level of expertise and
experience compared with 

Your competitors where you fall in the spectrum of prices. Place yourself
cheaper then the most experienced technician with the most respect that
perhaps does the national level concert hall, but more expensive then
someone with less experience, less expertise, and less"community respect" by
local artists. 





4)  decide if you want to capture more market share, or if you are happy
with your current volume of work. If you wish to capture more market share
you might discount your fair price sightly for a season or two in an attempt
to gain more market share.





5) decide if you are willing to do discount tuning for commercial clients.
Not everyone wants 

Commercial clients. Not everyone wants to tune on the weekend for concerts.
Not everyone is

Willing to have a contact at a concert hall and have to tune at 7am sunday
mornings for a discount and then wait moths to get a check.  That also
depends are market extractions in your area. 





Set your price structure and stick to it. Respect it. 





There are more factors at play, but these are pieces of the negotiation.

Sometimes having a higher price can get you more work. If your too cheap 

People assume your not too good, for your too hungry for work. If your busy,


And act like you don't need the work, people assume you are good. Perception


Is such a big part of marketing.





I have not answered your question directly, but rather hope to show the
answer is 

Personnel, complex, and somewhat subjective. 





Make your decisions and respect those decisions for a season.

If you are wrong in your price decisions you will know as you evaluate the
results.





I hope that helps someone.......





                              Cheers

                                Dave Renaud

 

















Sent from my iPad


On 2012-03-31, at 3:40 PM, Heritage Pianos <excelpianos at telus.net> wrote:

Understood, just meaning rough estimates, kinda from - to

Thank you

norbert

 

From: Tom Driscoll <tomtuner at verizon.net>
Reply-To: <pianotech at ptg.org>
Date: Sat, 31 Mar 2012 15:25:41 -0400
To: <pianotech at ptg.org>
Subject: Re: [pianotech] estimated fees

 

To my knowledge we can't discuss fees in such a forum or even in a group.
Anti-trust laws.

      FWIW (and it might be a lot )

Tom Driscoll

----- Original Message ----- 

From: Heritage <mailto:excelpianos at telus.net>  Pianos 

To: pianotech at ptg.org 

Sent: Saturday, March 31, 2012 2:15 PM

Subject: [pianotech] estimated fees

 

Hi there:

 

Wondering if we could  get estimate for average PTG charges

involving one tuning and touch up regulation in customer's home after piano
being delivered.

 

This concerning a new grand delivered to customer in fully prepped condition
before.

 

We have for many years given this type after service to PTG members
appreciating

what a fair fee for this type work would be suggested or considered.

 

Thank you very much

 

Norbert Marten

Heritage Pianos Ltd

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