If the customer doesn't want to pay you to solve the reason(s) strings are breaking, let him continue to pay you to replace them. Wim Blees, RPT Hawaii Sent from my HTC PURE, a Windows® phone from AT&T -----Original Message----- From: Joe Wiencek <joespiano at gmail.com> Sent: Thursday, October 20, 2011 10:00 AM To: pianotech at ptg.org Subject: [pianotech] GH1 string breakage Strings are breaking everywhere with the exception of then tenor. Client is reluctant to pay for anything but essential work, so I have not shaped hammers nor regulated the action. Joe Wiencek
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