[pianotech] Really, really irritated with the New forum system

Michael Spreeman m_spreeman at hotmail.com
Wed Jun 29 07:27:19 MDT 2011



In an attempt to make a somewhat informed comment/query about the new system, I ventured in through the tall grass and created my 1st post.  What is uncertain, to me anyway, is whether the post translates over to the old list. So I thought I would copy and paste it over here just in case:
After reading through the posts on the "old" list titled " really really irritated with the New forum system" , combined with all initial whining and complaining when it was launched, I must admit that curiosity has gotten the best of me.  I also realized that, although I've set up the new account, I've never posted with the new system; so I thought I'd give it go.  Holy smokes.  15 clicks later I finally navigated my way to where I can post something. Not to mention the additional time involved with waiting for the system to load and respond.  I participate in several online forums and would have to say that this has been the most difficult to work with. Perhaps it's because the forum is combined with the home page, members area, and all that goes along with this. So I can definitely attest to the frustration of a 1st time poster, although I'm sure the next post will require significantly less time and effort. That aside, what really caught my attention was the comment about the cost (financial and overall, as Ron Nossaman stated) of the new system.  What is the total cost (financial) of this new system?  With all the comments and questions about technical issues of posting photos, missing posts, disappearing posts, actual expenses, and an impression that the concerns are not being addressed, could someone involved with the implementation and support of the new system please comment?   Many thanks.




 Michael Spreeman 
www.RavenscroftPianos.com

From: del at fandrichpiano.com
To: pianotech at ptg.org
Date: Wed, 29 Jun 2011 00:23:18 -0700
Subject: Re: [pianotech] Really, really irritated with the New forum system



Well, it certainly does seem like the subject should be brought up. There is more dissatisfaction over this issue than just about anything else I can remember. However noble the motivations the execution has been somewhat less than successful or popular among those who were actually using the list.  I have tried using the new system but have always given up in disgust before actually posting anything. I’m sure this is partly due to my lack of advanced computer skills. Still, I do participate on other forums without encountering quite the learning hurdles this new list presents.  Since I’m not yet active on the new list I don’t know just how many of the users of the old list have migrated over, but I’m guessing it isn’t all that many. Nor do I know what the critical mass of such systems might be; that is, the minimum number of active users it takes to keep a list active and vital but I also suspect that the new list is some on the low side. I’m not sure a proposal is required to make this an item of discussion under new business. And I do think it should be brought up sooner rather than later.  ddf   Delwin D FandrichPiano Design & Fabrication6939 Foothill Court SW, Olympia, Washington 98512 USAPhone  360.515.0119 — Cell  360.388.6525del at fandrichpiano.comddfandrich at gmail.com From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Ryan Sowers
Sent: Tuesday, June 28, 2011 7:44 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] Really, really irritated with the New forum system I agree that the new system is a piece of crap. I think the only way to make some sort of change would be to go through council. Our regional reps seem too invested in all the changes to turn back now. But if a motion could be passed through council it might get the ball rolling. Someone would have to draft a proposal, and convince the chapter reps in attendance that we need to ditch the new social networking system and just go back to a simple email list. 

Ironically they claimed there were not volunteer resources available to maintain the old list. Yet they found many thousands (hundreds of thousands?) of dollars to invest in the new behemoth.

Ryan SowersOn Tue, Jun 28, 2011 at 7:25 PM, Don Mannino <donmannino at ca.rr.com> wrote:And what is really bad, is that we are preaching to the choir – these posts are only going to the old list, as far as I know. Don Mannino From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Dale Erwin
Sent: Tuesday, June 28, 2011 6:56 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] Really, really irritated with the New forum system Hi All
 Have read many replys
I do not find it easier to either post or have any kind of dialogue. Ones that are (meaningful) seem to span days before responsse come in and by then I am losing interest.... And I work for living like you all, ...so I am tired by days end,.... So I don't bother much. 

Another factor for me and no doubt many others is that I manage more and more e-mail and at some point enough is enough. So...Throw in the more difficult and less satisfying format and I don't care that much for the hassle.


 The tragedy for me is that I have learned so much from so many and now the extra time to wade thru more clicks and lists and e-frustrations puts me over my E-patience limit.

 I know some see the "new system" as the next best thing to sliced bread and shoe strings in a package but I'm not one of those. 
 Please write me any time. I think I'll see whats on the tele.
 Best regards to the best of you   Dale S. Erwin
www.Erwinspiano.com
209-577-8397
209-985-0990
Ronsen hammers/prep
Sitka Sound boards
Belly packages  -----Original Message-----
From: Encore Pianos <encorepianos at metrocast.net>
To: pianotech at ptg.org
Sent: Tue, Jun 28, 2011 4:34 pm
Subject: [pianotech] Really, really irritated with the New forum systemI was trying to reply to Alan McCoy’s query about soundboard hotboxes and had written a fair amount of text within the thumbnail sized box given to us to use in the new system to write our replies (surrounded by LOTS of empty unused white space).  I wanted to look something up, so I minimized the page to look somewhere else.  (I did not delete it) So I come back, or tried to, and it was gone.  Disappeared, along with about half an hour of writing.  Arrgghhh!!!! It’s not the first time it has happened either.  In the past I have also sent completed replies to the new site, using the protocol given.  Not only does it sometimes never show up, but, unlike Outlook, it does not allow me to save a copy on my computer.  Which I would have re-sent if it had not disappeared altogether.  If I try to reply to a message on the new forum by hitting Reply within Outlook,  the message will be sent, Outlook keeps a copy, but it never gets to the new forum.  So I am sending this message by the old method in the hopes that it will get to the forum for others to read.  Of course, they will soon enough eliminate this, which actually works reliably, simply, and consistently.   They dumped this poor cousin into our laps a few months ago.  I can’t see that anything further has been done to make it any less buggy or easier to use.  We’re going to be stuck with it anyway, so why bother?  I have to question how much value those who were responsible for setting up this system place on the forum, or they would have payed a lot more attention to how it was actually being used by us.  And especially worked to fix the problems as needed, of which there is little indication that such has been done. No one is willing to say how much this thing cost – did we get this program out of the $5 bin at Walmart? There are some interesting statistics regarding the pattern of usage:  I went into the Archives (yes, they do still exist, somewhere….) and did a count on usage for each month,  January 2011 – 1872February 2011 – 1480March 2011 – 1139April 2011 – 345May 2011 – 235 As you can see, once the new system was implemented, visits fell off a cliff, from March to April a 70% drop in usage, and a further drop still in May.  May is a mere 12.5% of the numbers in January.  I think March’s figures are artificially high because so many people were bitching or asking how to use it (You certainly couldn’t find out how on the web site).  Is it fair to say that a lot of people said to themselves, if it is going to be this much of a pain, I don’t want to bother?   I think that the Forum had become one of the very best resources for a great many Guild members.  A year ago, it was lively and vital.  Not so much now.  Have they killed the goose that laid the golden egg?   Do they even care?   Yes, this is an irritable and grumpy reply.  Probably it will offend some.  I haven’t heard anyone who had something to do with implementing this system talk about the problems and performance of the new system for a very long time.  So if anyone of you are listening, please feel free to call me (insert your derogatory term of choice), but at least acknowledge the problems that exist and tell us what is being done about them.  I will not be going to the National, but it is my earnest hope that the problems with the new system will be discussed in depth, and meaningful solutions sought.  What we have now is mediocre, and underserves the Guild and participants of Pianotech.  Do we really have to live with this thing? Will Truitt        

-- 
Ryan Sowers, RPT
Puget Sound Chapter
Olympia, WA
www.pianova.net 		 	   		  
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